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 Student Conduct and Complaints

Welcome to our Students’ Union Code of Conduct, member Disciplinary Policy & Procedure, and Complaints Policy pages.

Here you will find essential information on how we ensure a positive and inclusive environment at Bristol SU and the part you as a student play in maintaining and fostering this community.

This page provides links to our policies and procedure documents, guides for our complaints process and FAQs with examples to support you in making a complaint.

Make a complaint
Formal Policy and Procedure Documents
A guide to using our complaints procedure
FAQs & Example scenarios

We recognise that visiting this section of the website may indicate that something might have gone wrong, you have a worry or concern, or you’re struggling with an issue; we want to make this process as simple as possible for you and easy to understand. In order to do that, we have provided you with information to get you started, but don’t forget, our team are here to support you so do not hesitate to get in contact with us.

On these pages you will find our formal policies and procedure documents which include:

We understand that using formal policies and procedures can be daunting, especially if you’re under stress, so we have created a simple guide to understanding the complaints policy. We also recognise that you might have questions about our Code of Conduct and related policies & procedures, so we have put together a list of Frequently Asked Questions and examples which might help you out.

Remember, you can always contact us for more support!