The Best Student Life. Bristol SU

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The Just Ask Advice Team is here to inform, advise and guide students on how to get the best outcome from University policies, processes and procedures.  Just Ask offers expert guidance and support with University processes such as academic appeals, extenuating circumstances, plagiarism, complaints and changing course.

We offer support to students facing fitness to study, fitness to practise or disciplinary issues. We can talk through any issue relating to your studies. If you need specialist support with other matters such as mental health, accommodation, financial issues or visas we can refer you to other appropriate services.

Our service is free, confidential and impartial.

In response to the coronavirus outbreak, the Just Ask team are now working from home. If you want to contact us we would suggest that you use the online form below or send us an email. If you need to contact us by phone please leave a message explaining the situation and including your email so we can get back to you. This change means that we will not be offering any face to face meetings or drop ins but can arrange video calls if required.


Please use the enquiry form below to get in touch with us

After you submit the form, we will respond to your enquiry within 3 working days. We are open between 10am and 4pm on weekdays.


Alternatively you can phone us on: 0117 331 8634. 

Or email us directly on:

Just Ask holds the Advice Quality Standard, which provides you with assurance that we have met certain criteria that demonstrate a commitment to quality.